Copilot can now generate case summaries during the "check with a question" side pane. Consumer service Reps (service Associates or Associates) can watch case summaries without getting rid of context of the things they're working on, and speed up case ramp-ups, transfers, and wrap-ups. Representatives could also use Copilot to https://tituslwzne.techionblog.com/35952721/hbs-case-solution-can-be-fun-for-anyone